Privacy Policy

Information We Collect

When you interact with our services, we collect information that you provide directly, including your name, email address, and any details you share in service request forms.

We also collect technical information automatically when you visit our website, such as your IP address, browser type, device information, and pages visited. This helps us understand how visitors use our site and improve functionality.

How We Use Your Information

The information we collect serves specific purposes:

• Processing and responding to service requests you submit
• Coordinating with market vendors and artisans on your behalf
• Communicating updates about services you've requested
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our service offerings

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Information Sharing

Your information may be shared in limited circumstances:

When you request specific services, we share relevant details with market vendors and artisans to facilitate your request. For example, if you request artisan product sourcing, we provide makers with enough information to understand your needs.

We may share information when required by law, to protect our legal rights, or to prevent harm to individuals or property.

In the event of a business transition such as merger or acquisition, your information may transfer to the new entity, which would be bound by this privacy policy.

Data Storage and Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or destruction. This includes encrypted data transmission and secure storage systems.

However, no internet transmission or electronic storage method is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze site usage. Cookies are small text files stored on your device.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain until deleted or expired.

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website features.

For detailed information about our cookie practices, please review our Cookie Policy.

Your Rights

You have specific rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request deletion of your information, subject to legal obligations
• Objection: You can object to certain processing of your information
• Portability: You can request your information in a portable format

To exercise these rights, contact us at [email protected] with specific details about your request.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer information internationally, we implement appropriate safeguards to protect your data in accordance with this privacy policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the top of this policy.

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

For questions or concerns about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 142 Burnett Street, Hatfield, Pretoria, 0028, South Africa